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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A context menu will open. It contains detailed info about all the operations that you can perform on the page in question. Each pop-up window opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive array of how-to videos describing how to use our hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you are looking for, have a peek at our comprehensive FAQ database, which includes questions asked by real persons and provides practical solutions. We periodically update our FAQ section with new entries so as to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can get in touch with our fantastic team of technical support engineers available 24/7 and eager to help you with any issue. Each trouble ticket you open will be responded to within sixty minutes (the average trouble ticket response time is just 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 310466

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com